As Management of Skillfull, we commit ourselves to comply with the Quality Management System according to the ISO 9001:2015 standard as well as any other regulations that may apply to our business.
We will put the provision of quality training as the cornerstone of our business and will aim to not only meet but to exceed the expectations of all interested parties within its value chain.
To constantly deliver the highest quality service requires a commitment to quality from the selection of service providers to the ongoing monitoring and measurement of the delivered training service. This monitoring will focus on aspects such as learner satisfaction, learner pass rates and other key performance areas within the business.
Continual Improvement of the Quality Management System and the organisation as a whole is seen as a matter of pride and each member of our team will work together to ensure that the Quality Management System remains a value add to the business.
To achieve this on-going growth and performance the organisation has defined various objectives that will apply to each of the processes and will be monitored and managed on an on-going basis to achieve the high standards in professionalism and customer satisfaction which we have set for ourselves within the skills development sector it is essential that every member of the team is suitably qualified, competent and motivated, not only to do the job right but to continuously strive for improvement and excellence.